Overview
We want you to be happy with your purchase. This page explains how returns, refunds and exchanges work for orders placed at zefiros.ch. It applies to orders delivered within Switzerland.
Returns
You can return a new, unused item in its original packaging within 14 days of delivery. Please write to [email protected] before you send anything back and include your order number. We will tell you where to send the item.
Items that cannot be returned
- Items made or modified to your specification
- Items that have been used or are not in their original condition
- Consumable materials that have been opened
Defective or damaged items
If your item arrives damaged or does not work as described, contact us within 14 days of delivery and include photos. We will repair, replace or refund the item and we cover the return shipping. Your statutory warranty rights under Swiss law are not affected by this policy.
Refunds
When we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are paid to your original payment method within 14 days. The price of the item is refunded. Original shipping costs are not refunded, unless the item was defective or we sent the wrong item. Your bank or card provider may need a few more days to show the refund.
Exchanges
If you want a different size or model, write to us and we will arrange an exchange if the item is in stock. Otherwise we refund the item and you place a new order.
Return shipping
You pay the cost of sending an item back unless it was defective or we sent the wrong item. We recommend a tracked shipping service, because we cannot be responsible for items lost on the way back to us.
Need help?
Write to [email protected] for any question about returns and refunds. Zefiros, Lopperstrasse 1, 6010 Kriens, Luzern, Switzerland.